Remember how last Friday I mentioned how I forked over 80 bucks for the download of my marathon pictures?
Yeah, I’m still waiting on that. I already emailed them to complain and they said “couple of days” — that was 3 days ago. Their excuse? “Due to the large number of orders…” — seriously??? IT’S A LARGE EVENT. If you’re not ready to handle large number of orders, then maybe you shouldn’t be there at large events, for god’s sake!
Did I mention I used my debit card? So as of Thursday last week, my checking account was debited of $80.
They are supposed to send me a link. It’s not like I want a printed picture framed. IT’S A LINK TO DOWNLOAD. Nothing yet.
But they didn’t waste any time debiting my account, did they?
I am so so so frustrated. I don’t even know if I want the stupid picture anymore. A company like this does not deserve my business. They are making a FORTUNE on these events (have you seen the prices of the pictures??) and they can’t turn it around at a reasonable amount of time?
Update: I still get a lot of comments on this post. MaratonFoto did eventually deliver my photos, about a month later (and no, their customer service never got better). So if you’re willing to wait (and wait, and wait…) for your pictures, you will get them. Eventually. Don’t expect them to reply to emails promptly though.